Important info about custom orders
- List your initials in the sequence you want them on the item. We recommend ordering your personalized initials in this sequence: First initial, Middle initial, and Last initial. (we do not send image proofs on custom initialed orders)
- You can upload your logo or custom design to the product listing and checkout.
- You can also email your vector logo to us at sales@ooweeproducts.com. Please include your order number in the email.
What type of logo file should I send?
Ideally, we will need a vector file of your logo. Vector files typically end in .ai, .eps, .svg, and .pdf.
Image Proofs
- Once your order is placed, you will receive an email from Sales@ooweeproducts.com the next business day with your image proof and mock-up to approve or request changes to the logo art placement, or spelling. (We will ensure you are happy with your custom logo before your order goes into production.)
- Once you have approved your art, we will make and ship your custom order.
- No changes can be made after the artwork is approved.
How to place bulk orders
- Fill out our order form
- Attach your logo or allow us to create one for you. Send us as much info as you can about what you want.
- 24-48 hours later, you will receive an image-proof mockup and price quote on your bulk order.
- Review, approve, and pay for your order / Once you approve the logo design, product, and quantity we will send a detailed invoice for payment link.
- Product time / Time of production depends on the time of year and size of order. Details will be discussed and listed on the invoice.
- Shipment time / The order will ship once everything is made and QA is complete. Depending on the total number of items, shipping can take 1-14 days.